GiftCardMall/MyGift Troubleshooting Guide 2025
GiftCardMall/MyGift not working? Common issues include incorrect card number/PIN entry, unactivated cards, browser cache problems, or network issues. Try re-entering your details, clearing cache, or using a different browser to resolve most GiftCardMall/MyGift problems.
Having trouble with your GiftCardMall/MyGift card? This troubleshooting guide covers the most common issues and their solutions.
Common GiftCardMall/MyGift Issues and Solutions
GiftCardMall/MyGift Balance Not Showing
Your balance doesn't appear after entering card details.
Solutions:
- Double-check your 16-digit card number
- Verify the 4-digit PIN is correct
- Ensure the card has been activated
- Clear browser cache and cookies
- Try a different web browser
GiftCardMall/MyGift Card Declined
Your card was declined during a purchase.
Solutions:
- Check your available balance first
- Verify the card hasn't expired
- Ensure the purchase amount doesn't exceed balance
- Try a different payment terminal
- Contact customer support if issues persist
GiftCardMall/MyGift Website Not Loading
The balance check page won't load properly.
Solutions:
- Check your internet connection
- Disable browser extensions temporarily
- Try incognito/private browsing mode
- Use a different device or network
- Wait a few minutes and try again
GiftCardMall/MyGift Invalid Card Number Error
The system says your card number is invalid.
Solutions:
- Confirm you're entering all 16 digits
- Check for any typos in the number
- Ensure no spaces are included
- Verify the card type matches the portal